Frequently Asked Questions

Question – What makes OROGOLD products so different from the rest? Why should I choose OROGOLD?
OROGOLD Cosmetics offers customers an exciting range of skin care products that help them to reveal younger and beautiful looking skin in no time. Each OROGOLD collection suits people with different skin types and each product has been formulated to deal with different skin issues while concentrating on anti-aging wonders. OROGOLD products are formulated after a lot of research and each product contains an exciting combination of vitamins, antioxidants, nutrients, essential oils and botanicals to give the skin the kind of care it deserves. What’s more, here at OROGOLD, we don’t believe in using harmful or damaging ingredients in our products. Choose OROGOLD Cosmetics because of the unparalleled experience that we offer to our customers. Exciting freebies like skin consultations, product demonstrations and VIP facials reveal the quality of each product and let you choose the ones that suit your needs the best. Choose OROGOLD to choose beautiful and healthy looking skin.
Why does OROGOLD use gold in its products?
Gold has always been synonymous with luxury. It has been defined as one of the most exotic skin care ingredients of the modern age, but the use of gold in beauty and skin care is nothing new. Humans have been using gold in skin care products since the Great Egyptian Civilization. In fact, Queen Cleopatra has been one of its most ardent advocates. OROGOLD introduced gold as the signature ingredient in each of its products to offer customers a luxurious experience and to let them enjoy the lustrous wonders of this exotic metal.
Does OROGOLD test its products on animals?
OROGOLD Cosmetics is strictly against cruelty to animals. We do not believe in animal testing and none of our products are tested on animals.
How can I ensure that I purchase an authentic product?
Each OROGOLD store offers authentic and genuine products and services. You can be rest assured of the authenticity of an OROGOLD product if it has been purchased from the OROGOLD store. Visit www.orogoldcosmetics.com to order authentic OROGOLD products online.
What is the return policy on OROGOLD products?
OROGOLD Cosmetics has a No Refunds policy. However, we allow customers to exchange the products within 30 days from the date of purchase.
Can OROGOLD bottles and jars be recycled?
OROGOLD Cosmetics does not offer recyclable bottles and jars for sanitary reasons. That being said, OROGOLD tries to ensure that it keeps the bottles and jars as environment-friendly as it can.
Are OROGOLD products gluten-free?
OROGOLD does not use gluten in its products. However, we are yet to get the manufacturing facility certified as gluten-free.
Can OROGOLD products help me treat acne?
OROGOLD Cosmetics offers different products for different skin needs. Customers suffering from acne issues have found the OROGOLD Oil Control Collection to be extremely effective for their skin needs. The OROGOLD 24K Deep Peeling has also received excellent reviews from those suffering from acne. Please consult your dermatologist before product use.
Can OROGOLD products help me treat dark spots?
Customers suffering from dark spots have offered amazing reviews to the OROGOLD 24K Bio-Brightening Collection. The products contained in this collection help you to diminish the appearance of dark spots and uneven skin tones. OROGOLD recommends you to consult your dermatologist before using this collection.
Where are the OROGOLD Stores located?
OROGOLD Stores are located all over the US and in more than 20 countries in different parts of the world. Log on to www.orogoldstorelocator.com to find the nearest OROGOLD Store.
Do I need to book an appointment to get the complimentary VIP facial?
You don’t need an appointment to enjoy the VIP facial, but we would recommend you to pre-book your complimentary facial so that you don’t have to wait for your turn at the OROGOLD store.
Which is the best OROGOLD collection?
There is no best or worst OROGOLD collection. Each OROGOLD Collection is the best possible solution for people with a certain type of skin. Different collections suit different skin types and address different skin issues. Therefore, the best OROGOLD collection depends on your skin type and the issues that your skin suffers from.
Does OROGOLD Cosmetics have solutions for men?
OROGOLD Cosmetics does not differentiate between its male and female customers. Each OROGOLD collection can work well on the male skin as well as the female skin. We also understand the need for men to address their grooming issues. To help men take care of their grooming requirements, OROGOLD offers the 24K Men’s Collection, a collection that addresses the special needs of the male skin.
Can OROGOLD products be used by children and pregnant women?
Please consult your dermatologist before using OROGOLD products if you are pregnant. OROGOLD does not recommend children to use its products.
What should I do if a product doesn’t suit my skin?
Get in touch with OROGOLD Cosmetics and describe the problem being faced by you. We shall gladly help you out and replace the product, provided you contact us within the first 30 days from the date of purchase.
Can I try the product before I buy it?
Of course! Please visit the nearest OROGOLD Store for a free product demonstration and a complimentary VIP facial.
Can I use OROGOLD products before/ after chemical peel treatments?
Please consult your dermatologist before using OROGOLD products before/ after skin treatments.

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